Paralegal AmP Framework
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Culture
Engages with our culture, commits to our Values, and participates in activities to support them.
COLLABORATIVE. COMMITTED. COMMERCIAL.
Role models and promotes RPC Values, proactively contributes to our culture, and participates in activities to support these.
- Treats everyone with respect, considers impact of behaviours on others.
- Considers team differences and the need to be inclusive.
- Challenges biases.
- Proactively seeks to understand views of others.
- Adapts to different learning styles and ways people process information.
- Considers cultural differences and preferences.
- Values different personality types.
- Informally mentors/sponsors others.
- Proactively checks in on colleague's welfare.
- Considers the environmental impact of decisions they make (e.g., use of public transport rather than cars, mindful of business travel, consciously reduce, re-use and recycle).
- Joins community awareness raising sessions (e.g., talks on neurodiversity, mental health, disability, gender, female health, ethnic diversity, religion, social mobility, families).
- Volunteers to be a mental health champion or first aider.
- Attends team socials, sporting activities, choir, community building initiatives, mentoring, firmwide improvement projects, charities and pro bono, or events run by RPC Communities: Belief, Enable, Ethnicity, Families, Gender, LGBT+, Mental Health and Social Mobility.
Understands the commercial and cultural benefits of our DEIB (Diversity, Equity, Inclusion and Belonging) and ESG (Environmental, Social and Governance) approach, as set out in our Responsible Business Report and commits to taking action.
- Honestly assesses their own strengths, development areas and personal challenges.
- Supports others to be confident in themselves.
- Creates an environment where people feel comfortable voicing their ethical views.
- Thinks independently.
- Challenges constructively.
Contributes to a supportive team culture that encourages inclusive collaboration and enables the team to achieve their ambitions.
- Becomes a buddy for a returning parent.
- Promotes understanding and supports different cultures and ethnicities.
- Participates in inclusion events.
- Reverse mentoring.
- Considers colleague's religious beliefs and avoids meetings or emails on religious holidays.
- Considers the impact of the timings of meetings for colleagues.
- Volunteers for focus groups.
- Proactively shares ideas.
- Seeks a diverse range of opinions to demonstrate an inclusive mindset.
Highlights behaviours that do not represent RPC Values or our DEIB practices and escalates with the appropriate person.
- Micro aggressions.
- Access needs.
- Religious beliefs and holidays.
- Caring responsibilities.
- Gender differences.
- Disabilities.
Supports and understands our 'one firm' approach, and always considers geographical and cultural differences.
- Time zone differences.
- Travel challenges.
- International holidays.
- Respects and values other people's time.
- Attends meetings on time.
- Ensures meetings have clear objectives and agendas.
- Encourages others to contribute.
- Celebrates success and highlights people's achievements to others.
- Regularly reads Edge.
- Attends townhalls and contributes questions or feedback.
- Completes employee survey.
Takes responsibility for maintaining personal health, wellbeing, and balance, and supports colleagues to do the same.
- Considers the Mindful Business Charter.
- Considers timing of emails to colleagues and sets realistic deadlines.
- Considers timings of meetings and impact on colleagues.
Understands and embraces Spark our Future principles and supports others to adopt them.
Knowledge and Expertise
Develops and maintains knowledge, skills, and expertise to produce excellent work.
Building knowledge
Commits to developing fundamental legal, business and technology skills:
Paralegal Apprentice
- Sets growth objectives.
- Seeks out learning solutions using available resources e.g., AmP Learn and Edge.
- Completes relevant IT learning and keeps up to date with and uses technology tools available.
- Communication skills.
- Attention to detail.
- Advocacy.
- Case and transaction management.
- Client care and practice support.
- Dispute resolution.
- Legal research.
- Negotiation.
- Advising.
- Interviewing.
- Drafting.
- Document management.
- Risk management.
- Regulatory requirements
- Note taking.
- Drafting.
- Legal analysis.
- Coverage.
Learns how the firm operates, our work, clients, sectors and business services functions.
Paralegal Apprentice
- Business writing etiquette.
- Office professionalism.
- Code of Conduct.
- Written and verbal communication best practice.
Builds and maintains knowledge and understanding of the fundamentals of law.
Executive Level 1
- Maintains a good and up to date understanding of relevant internal policies and procedures, aware of relevant law and practice.
- Dedicates time to develop knowledge.
Develops fundamental skills in note taking, drafting, research and legal analysis with supervision.
Executive Level 1
- First draft of legal documents/instructions.
- Research on process.
- Note taking at meetings.
- Researches relevant law and facts, identifies the legal implications associated and applies legal principles to issues.
- Thinks about what is most relevant to the scenario.
- Uses and adapts templates, precedents.
- Creates legal documents.
Recognised as an experienced team member capable of completing challenging legal technical tasks with minimal supervision.
Executive Level 2
- Develops an in-depth working knowledge of the content and updates of relevant legal procedures and rules relevant to the specific practice area and jurisdiction.
- Assists in the quality control of work done by others.
Proactively develops and maintains subject matter expertise which brings value to the dept.
Manager
- Spots issues outside of expertise and takes appropriate action, using both an awareness of a broad base of legal knowledge and detailed knowledge of the specific practice area.
- Recognised internally as an expert in their field.
- Possesses an in-depth working knowledge of legal procedures, literature, rules and regulations that are relevant to the specific practice area and jurisdiction.
- Uses both a broad base of professional knowledge and detailed knowledge of the specific functional area.
Applies broad and deep technical knowledge and expertise to support the firm's strategic priorities.
Senior Manager
- Dedicates time to continually grow subject matter expertise.
Solution focused
Proactively takes initiative in all that they do.
Paralegal Apprentice
Commits to developing analysis and problem-solving skills.
Executive Level 1
- Suggests creative ways to approach problems.
- Starts to suggest how to solve issues.
- Suggests new and efficient ways of working to relevant teams, such as Legal Tech Teams etc.
Applies analytical and problem-solving skills and manages complexity effectively.
Executive Level 2
- Drafts more complex documentation.
- Uses and adapts templates, documents, and precedents effectively.
- Identifies relevant legal principles.
- Obtains relevant facts.
- Applies legal principles to factual issues.
- Undertakes effective spoken and written advocacy.
Applies strong analytical and problem-solving skills to generate innovative solutions.
Manager
- Applies critical thinking. Considers the commercial drivers, legal issues and ESG before progressing with a task or attempting to resolve an issue.
Thinks ahead and makes decisions at a pace that are aligned to the firm's strategic priorities.
Senior Manager
Advisory Skills
Develops legal advisory skills.
Executive Level 1
Takes responsibility for providing advice.
Manager
Takes responsibility for providing client technical advice with appropriate decreasing levels of supervision.
AL2
- Advises on relevant options, strategies and solutions which are both commercially sound and legally correct.
Takes responsibility for providing broad and complex advice to stakeholders.
Senior Manager
- Develops relevant options, strategies, and solutions.
Growth mindset
Continually seeks out learning opportunities to develop, both on the job and through formal training programmes.
Paralegal Apprentice
Takes ownership for self-development through QCs and progresses against objectives.
Paralegal Apprentice
- Dedicates time to develop legal knowledge and business skills.
- Updates QC Note online after QC meetings and shares with line manager.
- Reviews AmP Framework categories for personal career development areas.
- Sets growth objectives and reviews progress against AmP Framework.
Seeks feedback on tasks completed and on personal strengths/development areas, and acts on the feedback.
Paralegal Apprentice
- Uses AmP Framework to identify personal strengths and development areas.
- Asks for clarity if unsure about feedback on specific tasks to feed into wider progress.
Takes responsibility for personal career development, preparing for QC's and following up on actions.
Executive Level 1
Responds to change in a positive and resilient manner.
Executive Level 1
Embraces change and helps others to adapt to change.
Manager
Commerciality
Begins to build internal relationships to develop commercial awareness.
Paralegal Apprentice
Understands when to escalate or consult with other senior individuals in the team to achieve the best outcome for clients.
Manager
Maintains deep internal and external relationships, managing a wide network of contacts to develop market intelligence.
Manager
Anticipates and understands technical changes in the market to achieve strategic ambitions.
Senior Manager
Delivering quality
Applies skills and knowledge to discrete tasks under supervision.
Paralegal Apprentice
Performs tasks adhering to legal processes and deadlines.
Paralegal Apprentice
Develops understanding of RPC's performance and quality expectations.
Paralegal Apprentice
Understands the expertise that is available across the firm to support service delivery and uses it appropriately.
Executive Level 1
- Takes time to understand the skills and expertise within Business Services.
- Knows where to go for help.
Acts as a point of escalation to junior team members with technical, risk and regulatory issues.
Executive Level 2
- Advises on relevant options, strategies and solutions which are both commercially sound and legally correct.
Addresses issues with a high degree of technical expertise or complexity and makes independent decisions, operating with a high degree of autonomy.
Manager
- Gives advice which is both commercially sound and legally correct.
Manages tasks and projects with multiple stakeholders.
Manager
Manages complex projects with senior stakeholders.
Senior Manager
Knowledge sharing
Builds internal relationships to promote the department's services.
Executive Level 1
Uses strong internal relationships to build personal and team profile.
Executive Level 2
Keeps up to date with legal developments and collaboratively shares knowledge with team.
Executive Level 2
- Reviews updates of relevant legal procedures, literature, and rules relevant to specific practice areas and jurisdictions to apply to everyday practice.
- Spots issues outside of expertise and takes appropriate action using both an awareness of a broad base of legal knowledge and detailed knowledge of the specific practice area.
- Drafts/produces reports.
- Suggests creative ways to approach problems/issues.
- Researches, prepares, or delivers training.
Regulatory
Understands and applies the regulatory requirements of the SRA and other local regulatory bodies.
Paralegal Apprentice
- Develops technical foundation skills as required by the SRA and other regulatory bodies in all aspects of the role, Solicitors Accounts' Rules, Money Laundering Regulations, Proceeds of Crime Act, Conflicts and Confidentiality (being mindful of reading in public). SRA Practice Skills Standards.
- Knows the fundamentals of the SRA Code of Conduct to protect the firm.
Keeps up to date with regulatory requirements and new codes.
Paralegal Apprentice
Role models the highest professional standards.
Paralegal Apprentice
Ensures team is aware of and complies with regulatory requirements.
Manager
- Takes responsibility for quality control of work done by others.
Clients
Delivers commercial solutions and an outstanding client experience to help our external and internal clients achieve their ambitions.
Relationship building
Understands that every interaction impacts the client relationship.
Paralegal Apprentice
- Consciously aware of the impact their behaviours have on client perceptions.
- Considers the impact of social media posts.
Interacts with clients to build effective, collaborative working relationships based on trust.
Executive Level 1
- Takes time to find a connection on a human level, beyond work.
Manages the client experience to develop trusting relationships.
Executive Level 2
- Anticipates opportunities to help clients achieve their goals.
Develops deep client relationships and adopts a client-centric approach.
Manager
Responds quickly to client's changing requirements and adapts plan accordingly.
Manager
- Refers to agreed service plans and commercial requirements when revising plans or addressing client expectations.
Interacts with clients confidently, challenging and influencing where necessary to achieve the best outcome for the client.
Manager
- Listens directly to the client and/or colleagues about client instructions.
- Knows when to seek advice to ensure the client’s needs are interpreted and delivered correctly.
Leverages deep and broad client relationships to achieve the firm's ambitions.
Senior Manager
Influences and challenges senior client stakeholders with gravitas and builds trusted relationships.
Senior Manager
Coaches team to build client relationships.
Senior Manager
Encourages others to take responsibility for responding promptly to client queries and 'owning' the follow up by role modelling these behaviours.
Senior Manager
Understanding client needs
Asks relevant questions to understand the brief and clarification of their role.
Paralegal Apprentice
- Shows curiosity about the individual needs of clients and how to address them.
Commits to listening to client feedback to improve the client experience.
Paralegal Apprentice
Puts self in client's shoes to understand their objectives and perspective.
Executive Level 1
- Understanding how they like to work and their expectations for delivery.
- Seeks and gives clients feedback.
- Starts to use knowledge of the client’s business drivers to suggest client service improvements.
Anticipates future client changing requirements and adapts accordingly.
Executive Level 2
- Clarifies the work to be done to ensure the client’s needs are interpreted and delivered correctly, such as changes to timescales.
Listens to clients to ensure service is tailored to their needs.
Executive Level 2
- Delivers to both informal and agreed Client Service Standards/Service Level Agreements (SLAs), where these are in use, to help manage client expectations.
Anticipates future client needs by understanding their requirements and provides innovative solutions.
Manager
Proactively seeks client feedback to drive forward service improvements.
Manager
- Recommends changes and continual service improvements.
- Explores opportunities to develop trust and enhance client relationships.
Service delivery
Responds to clients' and team members' requests to produce high quality work in a timely manner.
Paralegal Apprentice
- Ensures work is accurate, free of typos, pagination is accurate, presentation is appropriate, tone of email is appropriate.
Works collaboratively with the team to understand how the tasks they perform impacts the overall client experience.
Paralegal Apprentice
Updates team on capacity, availability and commitments.
Paralegal Apprentice
Develops client service skills, learning to be comfortable, confident and personable in dealings with clients.
Executive Level 1
- Delivers a great client experience.
Anticipates and responds proactively in a timely manner to client demands and deadlines.
Executive Level 1
Understands the impact of technology and how it may be used to benefit our clients, our productivity and profitability.
Executive Level 1
Knows about, and is competent in using, all technology tools, processes and support available to assist in service delivery.
Executive Level 1
Delivers strong results for clients consistently.
Executive Level 2
Inspires client confidence, taking responsibility for actions and client requests.
Executive Level 2
- Listens directly to the client and/or colleagues about client instructions.
- Knows when to seek advice to ensure the client’s needs are interpreted and delivered correctly.
Communicates client's service delivery expectations to rest of team.
Executive Level 2
- Refers to agreed service plans when addressing client expectations.
Manages resources to deliver for clients, helping others to prioritise.
Manager
Manages the team to deliver the whole client experience.
Manager
- Takes the lead when managing client expectations, coaches team to build client relationships.
Encourages others to respond promptly to client queries and own the follow up, by role modelling these behaviours.
Manager
Influences at senior level to deliver for clients and enhance the client experience.
Manager
- Develops deep knowledge of the client’s business and sector.
- Acts as the go-to-person for some clients.
Resolves complex and broad client queries and issues.
Manager
- Collaborates with the relevant Partner for advice to deliver solutions.
Creates an environment of brilliant client service to address the strategic needs of clients and leads the team to deliver on this.
Senior Manager
Manages teams, resources, and projects to deliver outstanding client service.
Senior Manager
Sets and takes responsibility for client service standards.
Senior Manager
Understanding client context
Commits to understanding client context.
Paralegal Apprentice
Ensures they have sufficient knowledge of the services and legal tech products available to add value to client service.
Executive Level 1
Considers commercial factors impacting the client's business.
Executive Level 1
- Delivers commercial and tailored solutions which best address a client’s needs.
Uses expertise and judgement to understand client context and influence outcomes.
Executive Level 2
- Develops a good knowledge of the client’s business and sector.
Understands and empathises with clients' cultural and commercial context, drivers and challenges.
Manager
Collaborates with clients to achieve objectives, assess future requirements, and ensure team alignment.
Manager
Reads client dynamics well and handles difficult client situations, delivering unpopular advice and information in a sensitive manner.
Senior Manager
Client solutions
Communicates with client/team to update on progress and challenges, escalating when appropriate.
Paralegal Apprentice
- Anticipates potential or actual issues that could impact clients and shares with others.
- Delivers on deadlines reliably and is responsive to clients and changes.
Embraces change and helps others to adapt to change.
Paralegal Apprentice
Makes client feel valued by delivering an experience that exceeds their expectations and ensuring their needs are met.
Executive Level 1
- Takes a responsive approach responsibility for following up on queries/calls/emails.
Identifies potential problems with clients, comes up with commercial ideas how to move work forward.
Executive Level 1
- Interprets the meaning of requests into tangible actions.
Thinks broadly and creatively to continually improve service delivery.
Executive Level 2
- Ensures client service approach is tailored appropriately.
- Recommends improvements and provides feedback to the wider team.
Applies knowledge and experience to proactively pre-empt potential issues.
Executive Level 2
Suggests options and considers implications to resolve client issues in a commercial way to best serve the client.
Executive Level 2
Simplifies complexities for clients and translates them into commercial advice.
Executive Level 2
Prioritises the client experience and builds this into solutions.
Manager
Business Efficiency
Works efficiently and commercially to achieve our strategic priorities.
Profitability
Understands the firm's strategic objectives and how their individual work can impact these.
Paralegal Apprentice
- Understands the firm and team strategy.
- Understands the different service delivery approaches.
Understands the fundamentals of how RPC operates, including how the firm makes profit, and relates it to their personal work activities.
Paralegal Apprentice
- Reads Edge posts.
- Attends team business updates and RPC firmwide town halls.
Considers costs implications of projects/tasks.
Executive Level 1
- Develops an awareness of the financial drivers of profit.
Understands the resources available within the firm and works efficiently to maximise profitability and quality.
Executive Level 1
- Knowledge Team.
- Reprographics.
- eDiscovery.
- Develops an awareness of charge out rate structures, agreed client rates and the financial drivers of profit.
Works commercially and efficiently with minimal write off (for fee earners only) and displays a solid understanding of matter profitability.
Executive Level 2
Prioritises resources to ensure that short to medium term fluctuations in demand and workload are met and managed efficiently.
Executive Level 2
- Knowledge Team.
- Reprographics.
- eDiscovery.
Ensures team understand firm's strategic priorities and commercial drivers and how their work impacts these.
Manager
- Educates people to ensure time is recorded and closed as per the firm's guidance.
Understands the impact of the decisions they make within the broader context of the firm's strategic priorities.
Manager
- Accurate time recording.
Evaluates the financial and commercial implications and benefits of team activity and projects.
Senior Manager
Translates the firm's strategy into the department's plans.
Senior Manager
Budgets
Understands the basics of the budgeting process at RPC.
Executive Level 2
Proactively assists with setting matter budget, costs reserves and billing processes, where appropriate.
Executive Level 2
Sets and manages team budget.
Manager
- Evaluates the financial benefits of activities.
- Recovers fully where possible.
Ensures team delivers on time and on budget, striking the balance between team wellbeing and commercial efficiency.
Senior Manager
Financial management
Accurately records and closes time every day and understands why it is important.
Paralegal Apprentice
- Contemporaneously records billable and non-billable time.
- Uses correct codes and clear and concise narratives.
- Understands the client SLA for recording time.
Acts as a role model for others to consistently implement best practice financial hygiene.
Executive Level 1
Provides commercial solutions to Partners and matter teams to achieve business efficiency and save costs.
Manager
- Advises on agreed charge out rate structures and client rates.
Proactively plans for the department's resourcing needs to achieve the firm's strategic objectives.
Senior Manager
Efficiency
Develops an organised approach to their work, planning and prioritising so that they deliver high quality work on time.
Paralegal Apprentice
Works efficiently and commercially on allocated tasks and uses technology and processes to manage time and work effectively.
Paralegal Apprentice
- Prioritises work efficiently.
- Proactively maximises own utilisation.
- Avoids write offs.
- Communicates challenges.
- Files and retrieves content from iManage.
- Uses MS Office tools to support organisation of work.
- Keeps management information systems up to date.
Proactively manages workload and communicates progress and capacity opportunities.
Paralegal Apprentice
- Manages time spent on a task and flags where it might be disproportionate to avoid large write offs.
Adapts plan when priorities change.
Paralegal Apprentice
Understands the benefit in doing things differently where this adds value to the firm, our clients, or our people.
Paralegal Apprentice
Anticipates challenges and builds them into plans.
Executive Level 1
- Thinks about the next step on a matter rather than simply focusing on their immediate tasks.
- Offers to assist others on tasks after own tasks are completed.
Identifies areas of improvement and makes suggestions, raising with relevant team members.
Executive Level 1
- Processes.
- Training materials.
- Ways of working.
- Reads market or sector press articles, reviews social media posts on relevant groups.
Flags opportunities with matter team where the work can be carried out more efficiently, where relevant, to save costs.
Executive Level 2
- Thinks ahead to be prepared for future and/or changing project requirements, not just the immediate task.
- Knows when to escalate a mistake or difficulty and is starting to provide potential commercial solutions.
- Collaborates with the relevant member of the matter team to suggest different and innovative ways of working to services, products, or processes.
Demonstrates an agile mindset and responds to changes in a positive manner.
Executive Level 2
- Contributes to discussions within the group and thinks about ways the firm's commercial goals can align with those of their immediate team.
- Delivers own projects with some high-level guidance and supervision to the satisfaction of all stakeholders.
- Considers how the team can help achieve the firm's commercial goals and shares ideas.
Provides management information on team activities to drive decision making.
Manager
Proactively evaluates and improves processes, procedures, and policies.
Manager
Facilitates creative thinking and encourages others to try new things.
Manager
Suggests how technology can be used to enhance the client experience and creates efficiencies.
Manager
- Uses the firm’s financial systems efficiently.
Manages team workload and projects efficiently, thinking creatively to resolve resourcing challenges.
Manager
- Considers appropriate level of Paralegal resources and the use of support departments.
Provides innovative solutions and continually improves business efficiency.
Senior Manager
Utilises a broad range of resources with a commercial mindset to achieve objectives.
Senior Manager
Billing and cash collection
Proactively assists with billing to ensure prompt cash collection.
Paralegal Apprentice
- Quick turnaround for all billing related activities, accurate billing guides.
People
Manages, influences, and collaborates with those around them effectively to bring out the best in people.
Collaborative
Works collaboratively and understands the importance of strong working relationships both within the team and in the wider firm.
Paralegal Apprentice
Demonstrates a positive approach to work relationships.
Paralegal Apprentice
Learns how people in the firm operate to build relationships, understanding what they are working on and how to support them.
Paralegal Apprentice
- Preferred ways of working.
- Hybrid working preferences.
- Communication styles.
- Accesses AmP Learn for learning resources to support building relationships.
Builds relationships with supervisors and others in the team to work effectively.
Paralegal Apprentice
- Gets to know new people who join the team.
Makes time for listening to others, respecting, and valuing differences.
Paralegal Apprentice
- Proactively seeks to understands others point of view.
Demonstrates a positive approach to work relationships.
Paralegal Apprentice
Communicates clearly to aid teamworking and is mindful of team priorities/workload.
Paralegal Apprentice
- Communicates capacity.
- Asks for support when needed.
- Treats everyone with respect.
- Observes how others set clear expectations, delegate and set/manage deadlines effectively.
Builds strong working relationships with their team and other essential contacts around the firm.
Executive Level 1
Generates trusting relationships with other team members through reliable and consistent delivery.
Executive Level 1
Takes proactive steps to create a positive and inclusive environment.
Executive Level 1
- Demonstrating care, empathy and understanding of people.
- Volunteers for buddy role and initiates opportunities to integrate new joiners into the team, such as lunch, coffee, team/dept/firmwide events.
Empathises with others, showing a genuine interest in seeing things from their point of view.
Executive Level 1
- Listens openly to the views of others.
Supports teamworking, demonstrating flexibility around the different working preferences of the team.
Executive Level 2
- Take advantage of the benefits of hybrid working and supports others to do the same.
- Integrates new team members, volunteers for buddy role.
Leverages strong working relationships and collaborates with a range of people around the firm.
Executive Level 2
Responds as an escalation point for junior team members.
Executive Level 2
Encourages collaboration within own team and across RPC.
Manager
Creates an inclusive and engaged team.
Manager
- Puts inclusive practices and processes in place to optimise teamworking.
- Ensures everyone has an opportunity to contribute in a way that works for them.
- Adapts working styles to enable hybrid working and/or other working arrangements.
Celebrating success
Recognises contribution of others and celebrates success.
Paralegal Apprentice
- Encourages positive behaviours and actions in others.
Creates a team environment which recognises and celebrates achievements.
Manager
- Recognises individual and team achievements through reward and recognition scheme.
Developing others
Provides constructive feedback to colleagues.
Executive Level 1
- Refers to AmP Framework for guidance on career level expectations when providing feedback.
Supports less experienced colleagues, providing advice and guidance.
Executive Level 1
- Onboards new team members.
- Acts as a buddy.
- Shares knowledge.
- Recommends learning solutions on internal resources, such as AmP Learn and Edge.
Contributes to the Quarterly Conversations and performance management of others, where relevant.
Executive Level 2
- Helps people to build on their strengths and development areas, using the AmP Framework for guidance.
Supervises, trains, coaches and mentors others.
Executive Level 2
- Recommends learning resources in AmP Learn to support the development of others.
Adapts style of supervision to bring out the best in people, giving quality feedback enabling them to grow.
Executive Level 2
- Flexes own style and behaviours to fit with others and ensures that this is appropriate to the situation.
Supports junior members in building their internal network.
Executive Level 2
Recognises where work can be delegated to junior team members to aid development.
Executive Level 2
Delegates and supervises work effectively.
Executive Level 2
- Gives clear instructions/expectations, parameters, and timelines.
- Monitors and reviews work.
Identifies performance issues and provides robust and constructive feedback.
Manager
- Performance issues of team members.
- Provides open, honest, and timely feedback.
- Assesses individual capabilities using the AmP Framework for guidance on career level expectations.
- Recommends AmP Learn to support development in areas of underperformance.
Delivers Quarterly Conversations for the team.
Manager
- Shares balanced feedback from others.
- Highlights strengths and development areas.
- Sets stretching objectives.
- Manages performance issues, provides learning opportunities, such as seminars, on the job learning and courses.
Coaches and develops people to achieve their full potential.
Manager
- Takes time to upskill.
- Provides career advice.
- Listens and empowers junior team members.
- Encourages others to bring new ideas.
Plans the development of others by providing stretching work and learning opportunities.
Manager
- Provides feedback.
- Recommends learning resources in AmP Learn to support development of others.
Leverages significant people management experience to bring out the best in people.
Senior Manager
Identifies performance and potential in teams, putting in place robust development growth plans.
Senior Manager
Acts as an escalation point for complex people issues.
Senior Manager
Attracting and selecting talent
Supports attraction and assessment days where appropriate.
Paralegal Apprentice
- Events.
- Apprentice assessment days.
Manages team performance and resourcing needs.
Manager
- Identifies resourcing needs.
- Assesses on apprentice assessment days.
- Conducts interviews and makes selection decisions.
- Recruits inclusively, ensuring that the benefits of a diverse team are achieved.
Wellbeing
Recognises the importance of maintaining own wellbeing, asks for help when needed and keeps an eye out for others.
Paralegal Apprentice
Role models healthy working behaviours.
Executive Level 1
Takes responsibility for looking out for people’s wellbeing and work life balance, escalating as appropriate.
Manager
Leadership
Seeks out opportunities to develop their leadership skills and recognises that leadership isn't always linked to seniority.
Executive Level 1
- Situations where a junior member of the team may have more knowledge than senior colleagues.
- Works with peers on non-matter related activity, provides guidance to others.
Builds awareness of own leadership style, understands there are different ways to lead and seeks to refine their approach.
Executive Level 2
Adapts style and approach to bring out the best in people.
Executive Level 2
- Flexes own style and behaviours to fit with others and ensures that this is appropriate to the situation.
Leads on discrete tasks working with other teams and functions.
Executive Level 2
Leads people flexibly, values difference and manages hybrid working effectively to optimise performance.
Manager
- Adapts working styles to enable hybrid working.
Leads the team and fosters an inclusive environment where people can achieve their full potential and personal ambitions.
Senior Manager
Recognised as an effective leader within their team who adapts their style appropriately.
Senior Manager
Download your Career Level on a page
How to use
Working with the Frameworks – simplicity and depth
People want different levels of detail from a career framework. The AmP Frameworks have been developed to reflect this and to enable you to navigate your career, your way.
In their simplest form the Frameworks provide every individual with a 'Career Level on a Page' defining high performance by category of activity. To gain a deeper understanding of the expectations of your role you can 'build' your framework to provide more detail. The Frameworks are cumulative so that each career level builds on the previous career level. To understand the full requirements of your career level you will therefore need to ensure that you are meeting the expectations of the career level(s) below yours (if relevant).
1
Start by looking at the statements in all the categories for your Career Level
2
Click on sub categories (where relevant) to build your understanding
3
Click on the + button (where relevant) next to each statement to see examples
4
Click on the career level(s) below yours (where relevant) to understand the full requirements of your role
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Click on the career level(s) above yours (where relevant).
Paralegal Promotion Criteria and Process
The AmP Frameworks describe high performance at every career level.
As your career at RPC progresses, depending on your role, the amount of time you spend developing the categories is likely to change, and the opportunity to demonstrate high performance in all the categories will vary. Discussions around performance and readiness for promotion should reflect this.
An individual's strengths, development areas and aspirations may vary over time, as will business requirements, resulting in people being promoted at a time and pace that is right for them and right for the team.
The below promotion criteria and process should be read with the above in mind.
Promotion from Paralegal Apprentice to Executive Level 1
At the point of promotion:
- The individual is demonstrating all indicators in the Culture category of the AmP Framework.
- The individual is performing to the level defined across the other four categories in the Apprentice career level.
- The individual has completed/is on track to complete their paralegal apprenticeship.
- If relevant, the individual successfully completes the internal application process for the Solicitor apprenticeship.
Promotion from Executive Level 1 to Executive Level 2
At the point of promotion:
- The individual is demonstrating all indicators in the Culture category of the AmP Framework.
- The individual is performing to the level defined across the other four categories in the EL1 career level.
- There is evidence that they are beginning to demonstrate capability across some of the categories at EL2 (relevant to their individual strengths).
Promotion to Manager and Senior Manager
There must be a clear requirement for a role at this level within the relevant team.
At the point of promotion:
- The individual is demonstrating all indicators in the Culture category of the AmP Framework.
- The individual is performing to the level defined across the other four categories in the EL2 career level.
- There is evidence that they are demonstrating capability at the next career level across most of the categories (Knowledge and Expertise, Clients, Business Efficiency and People).
Promotion Process
- For someone to be considered for promotion, there has to be a business requirement within the department at the suggested level.
- Line Manager, Department Lead and People Team agree the individual's suitability for nomination for promotion by reviewing key metrics and discussing performance and potential as measured against the AmP Framework.
- Line Manager has a conversation with individual(s) explaining the nomination and process.
- For Manager level and above, the individual's Line Manager completes a business case.
- Nominated individual(s) completes a personal case form, evaluating performance against each of the AmP Framework categories (including strengths, development areas and potential) and includes evidence of key metrics where appropriate.
- Department Lead signs off business and personal case.
- Group Leader/Director reviews the nomination(s) for their group(s) and makes promotion decision.
- Promotion decisions are ratified by PEX.